Viagogo | Warning

Viagogo is one of the most complained about businesses in Australia.

It is not an “official” seller of tickets for any venue or show anywhere in Australia.

In 98% of cases, venues will not honour Viagogo tickets.

Viagogo acts as an online marketplace for private sellers of tickets.  Viagogo has no authority to act or resell tickets.

Buyers have no-one to turn to when there are issues or tickets are not honoured.

Viagogo are ticket scalpers!

Do not buy tickets through or from Viagogo!

If you need further proof, read Kitty’s story below..

Kitty Flanagan | April 2018

Kitty Flanagan has lashed out at Viagogo over the way in which it obtained and marketed tickets to her upcoming Melbourne International Comedy Festival performances.

The high-profile comedian took to social media earlier this week to protest the reseller buying Google Ad Words under her name.

The tactic means people searching for tickets to Flanagan’s upcoming performances will be presented with a link to Viagogo’s website, despite the company not being an authorised partner of the Melbourne Comedy Festival.

‘‘ Please do not get scammed,’’ Flanagan wrote. ‘‘ Viagogo are ticket scalpers. The tix … are stupidly priced and will not be honoured by the venues I’m playing.’’

The comedian urged fans who have already bought tickets on Viagogo to contact their venue for further information.

‘‘ We will be announcing extra shows in Melbourne and Sydney soon – please watch this space for details and genuine ticketing links,’’ she said. ‘‘ And just say no to Viagogo. Seriously, people, if you’re going to pay that much money call me direct. I’ll come round to your house and do a show in your living room!’’

A Melbourne Comedy Festival spokeswoman said people should avoid companies such as Viagogo.

‘‘ Melbourne Comedy Festival strongly urges patrons to avoid resellers such as Viagogo who mislead the public about the cost and availability of tickets,’’ she said. ‘‘ It has been reported [they] sell the same ticket several times over.

‘‘ We urge patrons to only buy tickets through approved primary resellers, which are not always the ones who pop up first in a Google search.’’

The spokeswoman said the festival urged the Victorian government to implement anti-ticket scalping laws similar to those recently introduced in NSW. She said tougher regulation would both protect consumers and ensure artists remained in control of ticket prices.

A bill on the matter is currently before the Victorian Parliament and is expected to be debated in the next week or so.

Customers left in the lurch by ticket scalpers can contact their credit card company for a refund.

Viagogo, which is one of the most complained about businesses in Australia, declined to comment.


Viagogo: Google urged to crack down on ticket resellers who are allegedly duping Australian fans

Consumer advocates have accused Google of being “complicit” in the controversial tactics used by some ticket resellers to allegedly dupe Australians into paying exorbitant fees to see their favourite sports teams and singers.

Consumer group Choice has called on the internet giant to stop accepting advertising money from ticket reselling companies.

Earlier this week, the Australian Competition and Consumer Commission (ACCC) announced it was taking ticket reseller Viagogo to court for allegedly engaging in misleading and deceptive conduct.

The Swiss-based company, which also operates in the US, Europe and New Zealand, describes itself as an online ticket marketplace that allows consumers to buy and sell tickets to sporting events, concerts, and plays.

However, the ACCC said it had received 473 complaints about Viagogo from Australian consumers this year.

“We allege that Viagogo failed to disclose significant and unavoidable fees upfront in the ticket price, including a 27.6 per cent booking fee for most events and a handling fee,” ACCC Deputy Chair Delia Rickard said.

In May this year, Viagogo was selling tickets to the hit musical The Book of Mormon for $177.45 — a 31 per cent increase on the official ticket price.

That included a $37.50 booking fee and a $4.95 handling fee. The company is also accused of selling invalid or fake tickets.

Last year, a Melbourne teenager purchased a ticket to The Book of Mormon for $257 on the Viagogo site, only to be turned away at the Princess Theatre because it was invalid.


Full Disclosure

Ripefruit Media: publishers of this website and the Only What’s On network of websites were affiliated with Viagogo.

Ripefruit Media cancelled it’s affiliation and withdrew all advertising in December 2014.

Every event page published now includes a warning against buying tickets through Viagogo.