Due to the outbreak of coronavirus disease (COVID-19), health authorities have advised that all non-essential, organised public gatherings of 500 or more people should be cancelled from Monday 16 March 2020.
As a result, event organisers and venue operators are advised to postpone their scheduled events with more than 500 people or look to reduce crowd numbers to ensure the event can safely go ahead.
We know this year has been incredibly challenging for many of you with the bushfires and now the impacts of the COVID-19 outbreak. This announcement will have significant impacts on the tourism industry and we acknowledge it will place additional strain on many of you.
These decisions by our health authorities have not been made lightly and these steps are being taken to minimise the spread of infection and keep Australians safe.
The relevant health authorities have committed to reviewing the situation every day and they will continue to keep us informed if the advice on public gatherings changes.
State Governments are issuing COVID-19 Pandemic plans in a staged response to containing the coronavirus disease. Please visit your local government website to view the plan.
I will continue to update you as new information comes in.
Kind regards,
Brian King
Editor
Ticketmaster: Covid-19 (Coronavirus)
Information about COVID-19 (Coronavirus)
Your safety is always our top priority. We are monitoring things closely and taking any precautionary measures as advised by local authorities.
The Australian government has advised against non-essential events of more than 500 people from Monday 16th March until further notice. If your event has been cancelled or postponed, we will email you directly or will soon be sending you all the information you need
If your event has been cancelled or postponed, you have, or will soon receive, an email with the information you need. Therefore, you do not need to contact us.
If you have a question, you should be able to find the answer on our helpdesk. We’ll also be keeping this page up to date with information as we have it.
You can see all the events cancelled or postponed below. If your event is not on the list, it means that it is tentatively scheduled to run as normal.
We will keep you updated with new information as we get it.
Covid-19 FAQs:
I can’t travel because of government restrictions in place due to Coronavirus COVID-19. Can I get a refund?
Please contact our customer service.
I am infected with the Coronavirus Covid-19/in quarantine, what happens to my tickets?
Please contact our customer service.
I’m worried about Coronavirus COVID-19. Can I get a refund?
If your event is due to take place this will have been decided in consultation with the local authorities and, therefore, unfortunately you’re unable to get a refund.
I’m worried about Coronavirus COVID-19. Can I make a claim through my ticket insurance?
You will need to discuss this with Allianz Global Assistance directly. Allianz Global Assistance provides the ticket insurance available on our websites. You can speak to them here directly on 1300 054 686 or via email Ticketmaster@allianz-assistance.com.au.
What if my event is cancelled or postponed due to Coronavirus COVID-19?
If your event has been cancelled, we’ll be in touch to confirm when your refund will be processed and what action you need to take.
We’ll also get in touch if your event is postponed. Your tickets will be valid for the rescheduled date but if you can’t make it, you can get a refund.
What is being done at venues to ensure prevention of Coronavirus COVID-19?
Please refer directly to the venue’s website for more information.