This is what happened when I returned the white Toyota Commuter at 10:05 am on 30th of November, 2010 to the the Preston Branch of Europcar.<\/p>\n
It is clear that I was there well within the 30 minutes grace period offered by Europcar. Unfortunately, I was not aware of the 30 minutes grace period and by the looks of it, neither did the Preston Branch store manager \u201cDale\u201d.<\/p>\n
As soon as she attended my return, she immediately claimed that I was late by four minutes and proceeded to charge me for an extra day. I tried to explain to her that I was in the premises long before 10:05 am but I had to attend the needs of my new born before I could come and talk to her.<\/p>\n
Dale did not want to hear a word that I had to say, she completely shut me off and kept saying: \u201cI don\u2019t care, do whatever you want\u201d. Then, my wife tried to explain to her but she shut the door on her face.<\/p>\n
My wife was so humiliated that she became teary eyed and started contemplating on the ill treatment of visible minorities. I was so embarrassed in front of my family and other customers that I paid and left.<\/p>\n
I have always rented from Europcar and had good service but unfortunately, this will be my last time that I rent from Europcar.<\/p>\n
Vehicle picked up time: 09:42 am<\/p>\n
The payment receipt time: 10:20am – After Vehicle inspection completed and all my explanations completed<\/p>\n","protected":false},"excerpt":{"rendered":"
This is what happened when I returned the white Toyota Commuter at 10:05 am on 30th of November, 2010 to the the Preston Branch of Europcar. It is clear that I was there well within the 30 minutes grace period offered by Europcar. Unfortunately, I was not aware of the 30 minutes grace period and […]<\/p>\n","protected":false},"author":23,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_genesis_hide_title":false,"_genesis_hide_breadcrumbs":false,"_genesis_hide_singular_image":false,"_genesis_hide_footer_widgets":false,"_genesis_custom_body_class":"","_genesis_custom_post_class":"","_genesis_layout":"","footnotes":""},"categories":[3],"tags":[],"class_list":["post-1322","post","type-post","status-publish","format-standard","category-issues","entry"],"yoast_head":"\n